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Customer success story: Blind Cleaning

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About Blind Cleaning is a family-owned and -operated business that is fully committed to green cleaning methods for window coverings and more. About Blind Cleaning uses state-of-the-art equipment, including a mobile workshop for on-site jobs both large and small.

 

What has been your biggest challenge and what did you learn from it?

One of the biggest challenges I faced was taking on an extra responsibility that was not part of our standard service with the intention of pleasing a client and adding an extra value. More than 10 years ago, we had a client who wanted a chandelier cleaned. They also wanted us to transport the fixture, store it for a long time, clean it and return it after other work in the home had been completed. In the transportation process, one of the pieces broke. I had to replace the handmade pure crystal piece and have it imported from France. We have never had any issue like this since as I decided then that transportation and storage of chandeliers was not in our scope of work. Challenges provide us with valuable lessons by revealing our limitations and emphasizing what we do best.

 

To what do you attribute your success?

We have been hardworking people our whole lives. In fact, we probably work harder than we ever did because it is our own business. The second thing I attribute to our success is goal setting. Setting goals — be it daily, weekly, monthly or for the longer term — will keep you shooting for the stars every day. Finally, don’t give anyone the power to make you feel defeated or discouraged. I don’t pay any attention to people who tell me I can’t do something.

 

What was the greatest lesson learned from being an entrepreneur?

You’re not always the one running the show. You need to have a great team, good partners and the resources to succeed. We have been with one of our vendors for more than 20 years, and we find relationships like this to be extremely valuable.

 

What advice would you give to other business owners?

Get educated! Know everything you can about your products and services. Be the expert. Read articles and blogs, join industry-related websites, and network with others who do what you do. We have benefited greatly with support from a team of experts by being affiliated with other worldwide cleaning networks.